SDaaS – Technical Support for Technical People
“The challenge with outsourcing technical support to a partner was primarily, how do we find a partner with the proper skills that we also trust with handling front-line, direct customer interaction?”
– Chief Customer Officer, Expected Behavior
Enter LUD’s SDaaS
Technical Support for Technical People
Perfect for any API Driven company and companies who deal directly with CTO’s, Sr. Engineers, Product Owners, and other highly technical people.
We immerse ourselves in your product to become an extension of your team.
Our expert engineers dive right in to become an extension of your team and an expert on your product. Giving you a team of product experts to not only support your clients but also help you explore new ways of evolving your product and company.
Reduce client churn by providing a better experience to your technical customers
- No bots or frustrating support webs
- Real technical experts who relate to technical users
- Faster time to close support requests
Get your internal development time back
With us handling the bulk of the support, you get back the equivalent of a full-time resource to focus on new product development. You also get back the peace of mind that your clients are being taken care of by technical experts who understand your product and your users’ needs.
Let’s Get Started
Still skeptical?
Remember the Chief Customer Officer above that was concerned about finding a partner with the technical skills and ability to handle front-line interactions? Well, he found that partner…
Technical Support for Technical People Case Study.
